Contact Best Poker Sites

If you have a question about our reviews, spotted something that needs updating, or want to flag a concern, you are in the right place. This page explains the best way to reach us and what we do with messages when they arrive.

How to Reach Our Team

Email is the most direct route to us. Write to us at [email protected] and a real member of the team will read your message. We aim to respond within two working days. During especially busy periods it may take a little longer, but we follow up on every genuine enquiry.

To help us get back to you faster, include a brief summary of your question or concern in the subject line, and let us know which page or poker site you are referring to if your message relates to specific content.

What You Can Write to Us About

We receive messages on a wide range of topics. The most common ones are listed below — if yours fits one of these, it helps to say so upfront.

Content questions — Not sure how we ranked a particular site, or want more detail on something like rake structures, withdrawal timelines, or bonus terms? Ask us directly and we will do our best to clarify.
Corrections and accuracy reports — Online poker moves quickly: sites update their welcome offers, licensing status can change, and payment methods come and go. If you have spotted something on our site that looks out of date or factually wrong, please flag it. We take accuracy seriously and investigate every report.
Suggestions for coverage — We are always refining which sites we review and which topics we cover. If there is a poker room, format, or question you think deserves more attention, we want to hear it.
Partnership and commercial enquiries — If you represent an operator or media organisation and want to discuss how we work together, please introduce yourself and outline what you have in mind. We will respond to serious enquiries promptly.
Responsible gambling concerns — If you or someone you know is struggling with gambling, please mention it in your message and we will point you toward appropriate support. You can also reach the national helpline directly: 1-800-GAMBLER (1-800-426-2537), available 24 hours a day. If you are in a state with a dedicated resource — such as the New Jersey Council on Compulsive Gambling or the California Office of Problem Gambling — those services are also available to you free of charge.

What We Do Not Handle by Email

We are an independent comparison and review site. We do not operate any of the poker rooms listed on this site, so we cannot help with account issues, deposit problems, or disputes with a specific operator. For those matters, contact the site's own customer support team directly.

We also cannot respond to requests to alter editorial rankings or review scores in exchange for payment or any other consideration. Our rankings are based on independent research and are not for sale.

How Our Reviews Are Put Together

Every site featured on Best Poker Sites is assessed through independent research — reviewing publicly available terms, verified licensing information, player community feedback, and documented product features. We do not claim to have deposited or played at every site personally; our assessments are research-based, not based on fabricated testing claims.

We do maintain commercial relationships with some of the operators we list, and we may earn a commission if you sign up through a link on this site. That relationship never determines a site's ranking or rating. If you believe a conflict of interest has affected our coverage of a particular site, tell us — we will review it.

A Note on Responsible Play

Real money poker carries genuine financial risk. Skill reduces variance over the long run, but no player wins consistently without also experiencing losses. Nothing on this site should be read as a suggestion that poker is a reliable source of income or a solution to financial difficulty.

You must be 21 or older to play real money poker in most US states. A small number of states set the minimum age at 18 — check the rules for your state before registering anywhere. If you are unsure whether online poker is legal where you live, consult your state's gaming regulator rather than relying solely on an operator's own eligibility claims.

If gambling has stopped being enjoyable, or you are playing to recover losses or relieve stress, please reach out for support. 1-800-GAMBLER is free, confidential, and available around the clock.

Response Times and What to Expect

We read every message that arrives. You will receive a reply from a person, not an automated acknowledgement standing in for a real answer. Our standard window is two working days, and we will let you know if we need more time to look into something properly.

We do not share contact details with third parties and do not use your message for any purpose other than responding to it.

Thank you for taking the time to get in touch. Whether you are a casual player looking for your first real money site, a regular grinder with a detailed question about rakeback, or a reader who simply noticed an error — we value the message equally.